Refund policy

RETURNS

If your purchase doesn’t live up to your expectations, send it back to us within 30 days of purchase we’ll issue a full refund. To be eligible for a refund, please make sure that your item hasn't been damaged, still has all the original packaging and tags and is in the same condition that it was received.  

To request a return, please email robinlaneiart@gmail.com with the reason for return, your order number, name and the email address used to place the order. Our team will take it from there.

Please ship your returned product to:

Attention: Robin Clark

PO Box 222821

Carmel California US 93922

REFUNDS

Once your return has been received and inspected, we will send an email letting you know that we have received your item and update you on the status of your refund request.

When your refund is processed, a credit for the same amount will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS

It may take some time before your refund is processed by your institution and posted to your account. If you haven’t received your refund within the expected timeframe, we request that you first check all possible payment method accounts once more.

From there, contact your payment card company, followed by your bank. If you’ve completed these steps and have still not received your refund, send an email to robinlaneiart@gmail.com and we’ll look into it. 

EXCHANGES

If you’d like to make an exchange, send an email with details to robinlaneiart@gmail.com and we’ll provide further instructions.